Billing

Refund and Cancellation Policy

Last updated September 28, 2026

Summary: You may cancel a subscription at any time. Access continues until the end of the paid billing period. Payments are generally non-refundable except for billing errors or where required by law.

How to cancel

The customer’s authorized billing contact may request cancellation by emailing ckican@live.com. Please identify the subscribing organization and the service to be cancelled. Do not include payment-card details in email.

When cancellation takes effect

Cancellation stops future renewals and takes effect at the end of the current paid billing period. Service access continues through that period unless the customer asks for earlier termination or access must be restricted for security, unlawful use or a material breach.

Refunds

Subscription payments are generally non-refundable and are not prorated for partial use of a billing period. We will correct duplicate or erroneous charges. We will also provide refunds where required by applicable law or where a written customer agreement expressly provides otherwise.

Failed payments

If a payment fails, we may retry collection and contact the customer. Access may be limited or suspended after any applicable notice or grace period described in the customer agreement.

Questions and billing errors

Contact ckican@live.com with the organization name, invoice date and a description of the issue. Do not send full card numbers or other sensitive payment details.